/* ==========================================================================
   Agente Daiane · Folha de estilos do protótipo — "Ouro sobre Tinta"
   Depende de tokens.css. Seletores espelham o DOM REAL do painel
   (ids e classes gerados por public/assets/panel.js), de modo que este CSS
   possa ser portado quase 1:1 para o projeto.

   Sumário
   01 Base e utilitários        08 Fila de conversas
   02 Tipografia                09 Conversa
   03 Botões                    10 Operação (gaveta)
   04 Formulários               11 Barra inferior (mobile)
   05 Chips, selos, pontos      12 Login
   06 Disclosure (details)      13 Guia de estilo (páginas de apoio)
   07 Estrutura e KPIs          14 Movimento · responsivo · acessibilidade
   ========================================================================== */

/* ---- 01 Base e utilitários ------------------------------------------------ */

/* Ícones em máscara: usados onde o JS reescreve o texto do botão (não pode ter filhos). */
:root {
  --m-spark:   url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linejoin='round'><path d='M12 3l1.9 6.1L20 11l-6.1 1.9L12 19l-1.9-6.1L4 11l6.1-1.9z'/></svg>");
  --m-pause:   url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.2' stroke-linecap='round'><path d='M8.5 5.5v13M15.5 5.5v13'/></svg>");
  --m-play:    url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.9' stroke-linejoin='round'><path d='M8 5.5v13l10.5-6.5z'/></svg>");
  --m-bell:    url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'><path d='M6 16.5V11a6 6 0 1 1 12 0v5.5l1.5 2h-15z'/><path d='M10 21h4'/></svg>");
  --m-chevron: url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'><path d='M6 9.5l6 6 6-6'/></svg>");
  --m-search:  url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.9' stroke-linecap='round'><circle cx='11' cy='11' r='6.5'/><path d='M16 16l4 4'/></svg>");
  --m-check:   url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round'><path d='M5 12.5l4.5 4.5L19 7.5'/></svg>");
  --m-checks:  url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'><path d='M2.5 12.5l4.2 4.2L14 8.5M10.5 15.5l1.2 1.2L21 8'/></svg>");
  --m-hand:    url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.7' stroke-linecap='round' stroke-linejoin='round'><circle cx='12' cy='8' r='3.3'/><path d='M5.5 19.5c.6-3.6 3-5.5 6.5-5.5s5.9 1.9 6.5 5.5'/></svg>");
  --m-bot:     url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.7' stroke-linecap='round' stroke-linejoin='round'><rect x='5' y='8' width='14' height='10' rx='3'/><path d='M12 8V5M9.5 12.5v.01M14.5 12.5v.01'/></svg>");
  --m-alert:   url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.9' stroke-linecap='round' stroke-linejoin='round'><path d='M12 4l9 15.5H3z'/><path d='M12 10v4.5M12 17.2v.01'/></svg>");
  --m-mic:     url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='black' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'><rect x='9' y='3.5' width='6' height='11' rx='3'/><path d='M5.5 11.5a6.5 6.5 0 0 0 13 0M12 18v3'/></svg>");
}

*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; text-size-adjust: 100%; }
body {
  margin: 0; min-height: 100dvh;
  background: var(--bg); color: var(--text);
  font: 400 var(--fs-body)/1.55 var(--font-ui);
  -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility;
}
/* Atmosfera: brilho dourado nos cantos + constelação de pontos que some em máscara. */
body::before, body::after { content: ""; position: fixed; inset: 0; pointer-events: none; z-index: 0; }
body::before {
  background:
    radial-gradient(60rem 32rem at 8% -12%, light-dark(rgba(168, 124, 40, .10), rgba(212, 175, 94, .10)), transparent 62%),
    radial-gradient(44rem 30rem at 104% 112%, light-dark(rgba(168, 124, 40, .08), rgba(212, 175, 94, .07)), transparent 62%);
}
body::after {
  background-image: radial-gradient(light-dark(rgba(30, 24, 14, .13), rgba(255, 255, 255, .075)) 1px, transparent 1.4px);
  background-size: 28px 28px;
  -webkit-mask-image: radial-gradient(ellipse 70% 46% at 18% 0%, #000, transparent 72%);
  mask-image: radial-gradient(ellipse 70% 46% at 18% 0%, #000, transparent 72%);
}
.app, main, header, .login { position: relative; z-index: 1; }

[hidden] { display: none !important; }
h1, h2, h3, h4, p, ul, ol, figure { margin: 0; }
ul, ol { padding: 0; list-style: none; }
img, svg { display: block; max-width: 100%; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--gold-ink); text-underline-offset: .2em; }
a.btn { text-decoration: none; }
::selection { background: var(--gold-soft); color: var(--text-strong); }
* { scrollbar-width: thin; scrollbar-color: var(--line) transparent; }

.visually-hidden {
  position: absolute !important; width: 1px; height: 1px; margin: -1px; padding: 0; overflow: hidden;
  clip-path: inset(50%); white-space: nowrap; border: 0;
}
.sprite { position: absolute; width: 0; height: 0; overflow: hidden; }
.icon { width: 1.25rem; height: 1.25rem; flex: none; fill: none; stroke: currentColor; stroke-width: 1.7; stroke-linecap: round; stroke-linejoin: round; }
.icon-sm { width: 1rem; height: 1rem; }
.icon-lg { width: 1.5rem; height: 1.5rem; }
.skip-link {
  position: fixed; left: var(--sp-4); top: var(--sp-3); z-index: 100; padding: .6rem 1rem; border-radius: var(--r-pill);
  background: var(--gold-grad); color: var(--on-gold); font-weight: 700; text-decoration: none;
  transform: translateY(-200%); transition: transform var(--t-base) var(--ease);
}
.skip-link:focus { transform: none; }

:focus-visible { outline: 2px solid var(--focus); outline-offset: 3px; border-radius: var(--r-sm); }

/* ---- 02 Tipografia -------------------------------------------------------- */

.eyebrow, .field-label {
  font: 600 var(--fs-eyebrow)/1.2 var(--font-ui); letter-spacing: .26em; text-transform: uppercase; color: var(--gold-ink);
}
.eyebrow-rule { display: inline-flex; align-items: center; gap: .75rem; }
.eyebrow-rule::before { content: ""; width: 2rem; height: 1px; background: var(--gold-grad-h); }
.display { font: 700 var(--fs-hero)/1.02 var(--font-display); letter-spacing: -.02em; color: var(--text-strong); }
.display em, .h-em { font-style: italic; font-weight: 600; color: var(--gold-ink-2); }
.h1 { font: 600 var(--fs-h1)/1.15 var(--font-display); letter-spacing: -.01em; color: var(--text-strong); }
.h2 { font: 600 var(--fs-h2)/1.2 var(--font-display); letter-spacing: -.005em; color: var(--text-strong); }
.h3 { font: 600 var(--fs-h3)/1.25 var(--font-display); color: var(--text-strong); }
.muted { color: var(--text-muted-2); }
.caption { font-size: var(--fs-caption); color: var(--text-faint); }
.num { font-variant-numeric: lining-nums tabular-nums; }

/* ---- 03 Botões ------------------------------------------------------------ */

.btn, .controls-content button, #lead-actions button, #older-history, #more-leads, #sound-toggle, #sound-disable {
  display: inline-flex; align-items: center; justify-content: center; gap: .5rem;
  min-height: 2.5rem; padding: 0 1.15rem; border: 1px solid transparent; border-radius: var(--r-pill);
  font: 700 .84375rem/1 var(--font-ui); letter-spacing: .02em; cursor: pointer; white-space: nowrap;
  transition: transform var(--t-fast) var(--ease), box-shadow var(--t-base) var(--ease),
              background-color var(--t-base) var(--ease), border-color var(--t-base) var(--ease), color var(--t-base) var(--ease);
}
/* primário: ouro em degradê (idêntico ao botão da marca) */
.btn-primary, .controls-content button:not(.secondary), #lead-actions button:not(.secondary) {
  background: var(--gold-grad); color: var(--on-gold); box-shadow: var(--shadow-gold);
}
.btn-primary:hover, .controls-content button:not(.secondary):hover, #lead-actions button:not(.secondary):hover {
  transform: translateY(-1px); box-shadow: 0 12px 32px 0 var(--gold-glow), 0 1px 0 0 rgba(255, 255, 255, .55) inset;
}
/* secundário: vidro com filete dourado */
.btn-secondary, button.secondary {
  background: var(--gold-chip); color: var(--gold-ink-2); border-color: var(--gold-chip-bd); box-shadow: none;
}
.btn-secondary:hover, button.secondary:hover { background: var(--gold-soft); border-color: var(--gold-ink); transform: translateY(-1px); }
/* fantasma: ações discretas da barra superior */
.btn-ghost { background: transparent; color: var(--text-muted); border-color: var(--line); }
.btn-ghost:hover { color: var(--text-strong); border-color: var(--gold-chip-bd); background: var(--gold-chip); }
.btn-icon { width: 2.5rem; padding: 0; }
.btn:active, #lead-actions button:active { transform: translateY(0) scale(.985); }
.btn:disabled, button:disabled { opacity: .5; cursor: not-allowed; transform: none !important; box-shadow: none; }
#lead-actions button:disabled[aria-busy], #lead-actions button:disabled { cursor: progress; }
.btn-block { width: 100%; }

/* ícones via máscara nos botões que o JS reescreve */
#sound-toggle::before, #sound-disable::before, #global-pause::before,
#lead-actions button[data-action]::before {
  content: ""; width: 1.05em; height: 1.05em; flex: none; background: currentColor;
  -webkit-mask: var(--ico) center / contain no-repeat; mask: var(--ico) center / contain no-repeat;
}
#sound-toggle::before, #sound-disable::before { --ico: var(--m-bell); }
#global-pause::before { --ico: var(--m-pause); }
#lead-actions button[data-action="pause"]::before { --ico: var(--m-pause); }
#lead-actions button[data-action="resume"]::before { --ico: var(--m-play); }
#lead-actions button[data-action="catucar"]::before { --ico: var(--m-spark); }
#sound-toggle[aria-pressed="true"] { background: var(--gold-soft); border-color: var(--gold-ink); }

/* ---- 04 Formulários ------------------------------------------------------- */

.field-label, label { display: block; margin: 0 0 .4rem; }
label { font: 600 var(--fs-caption)/1.3 var(--font-ui); color: var(--text-muted); letter-spacing: .02em; }
label.field-label, .field-label { color: var(--text-muted-2); letter-spacing: .16em; font-size: .6875rem; }
input:not([type="checkbox"]):not([type="radio"]), select, textarea {
  width: 100%; min-height: 2.75rem; padding: 0 .95rem; border-radius: var(--r-md);
  background: var(--field); border: 1px solid var(--field-edge); color: var(--text-strong);
  transition: border-color var(--t-base) var(--ease), box-shadow var(--t-base) var(--ease), background-color var(--t-base) var(--ease);
}
textarea { padding: .7rem .95rem; min-height: 5.5rem; resize: vertical; }
input::placeholder, textarea::placeholder { color: var(--text-faint); opacity: 1; }
input:hover, select:hover, textarea:hover { border-color: var(--gold-chip-bd); }
input:focus-visible, select:focus-visible, textarea:focus-visible {
  outline: none; border-color: var(--gold-ink); box-shadow: 0 0 0 3px var(--gold-soft);
}
.field { display: grid; gap: .1rem; margin-bottom: var(--sp-4); }
.select { position: relative; }
.select select { appearance: none; -webkit-appearance: none; padding-right: 2.6rem; cursor: pointer; text-overflow: ellipsis; }
.select::after {
  content: ""; position: absolute; right: .95rem; top: 50%; width: 1rem; height: 1rem; margin-top: -.5rem; pointer-events: none;
  background: var(--gold-ink); -webkit-mask: var(--m-chevron) center / contain no-repeat; mask: var(--m-chevron) center / contain no-repeat;
}
option { background: var(--surface); color: var(--text-strong); }

.input-icon { position: relative; }
.input-icon::before {
  content: ""; position: absolute; left: .95rem; top: 50%; width: 1.05rem; height: 1.05rem; margin-top: -.525rem; pointer-events: none;
  background: var(--text-faint); -webkit-mask: var(--m-search) center / contain no-repeat; mask: var(--m-search) center / contain no-repeat;
}
.input-icon input:not([type="checkbox"]):not([type="radio"]) { padding-left: 2.6rem; }

/* controle segmentado (filtro da fila) */
.segmented { display: grid; grid-auto-flow: column; grid-auto-columns: 1fr; gap: 2px; padding: 3px; border-radius: var(--r-pill); background: var(--field); border: 1px solid var(--line-2); }
.segmented button {
  min-height: 2.1rem; padding: 0 .3rem; border: 0; border-radius: var(--r-pill); background: transparent; color: var(--text-muted-2); white-space: nowrap;
  font: 600 .75rem/1.1 var(--font-ui); cursor: pointer; transition: background-color var(--t-base) var(--ease), color var(--t-base) var(--ease);
}
.segmented button:hover { color: var(--text-strong); }
.segmented button[aria-pressed="true"] { background: var(--gold-grad); color: var(--on-gold); box-shadow: 0 6px 16px -8px var(--gold-glow); }

/* ---- 05 Chips, selos e pontos --------------------------------------------- */

.dot { width: .5rem; height: .5rem; border-radius: 50%; flex: none; background: var(--text-faint); position: relative; }
[data-tone="ok"]   > .dot, .dot[data-tone="ok"]   { background: var(--ok); }
[data-tone="warn"] > .dot, .dot[data-tone="warn"] { background: var(--warn); }
[data-tone="bad"]  > .dot, .dot[data-tone="bad"]  { background: var(--err); }
[data-tone="live"] > .dot, .dot[data-tone="live"] { background: var(--ok); }
[data-tone="live"] > .dot::after {
  content: ""; position: absolute; inset: -4px; border-radius: 50%; border: 1px solid var(--ok); opacity: 0; animation: pulse-ring 2.4s var(--ease) infinite;
}

.chip {
  display: inline-flex; align-items: center; gap: .5rem; min-height: 1.9rem; padding: 0 .8rem; border-radius: var(--r-pill);
  background: var(--surface-3); border: 1px solid var(--line-2); color: var(--text-muted); font: 600 .75rem/1 var(--font-ui); white-space: nowrap;
}
.chip[data-tone="ok"], .chip[data-tone="live"] { color: var(--ok);   background: var(--ok-bg); border-color: color-mix(in srgb, var(--ok) 30%, transparent); }
.chip[data-tone="warn"] { color: var(--warn); background: var(--warn-bg); border-color: color-mix(in srgb, var(--warn) 32%, transparent); }
.chip[data-tone="bad"]  { color: var(--err);  background: var(--err-bg);  border-color: color-mix(in srgb, var(--err) 32%, transparent); }
.chip[data-tone="gold"] { color: var(--gold-ink-2); background: var(--gold-chip); border-color: var(--gold-chip-bd); }
.chip .dot { width: .45rem; height: .45rem; }

.reply-badge {
  display: inline-flex; align-items: center; gap: .4rem; width: fit-content; padding: .22rem .6rem; border-radius: var(--r-pill);
  font: 700 .6875rem/1.2 var(--font-ui); letter-spacing: .02em; border: 1px solid transparent;
}
.reply-badge::before { content: ""; width: .4rem; height: .4rem; border-radius: 50%; background: currentColor; }
.reply-badge.pending { color: var(--warn); background: var(--warn-bg); border-color: color-mix(in srgb, var(--warn) 30%, transparent); }
.reply-badge.pending::before { animation: blink 1.8s ease-in-out infinite; }
.reply-badge.waiting { color: var(--info); background: var(--info-bg); border-color: color-mix(in srgb, var(--info) 24%, transparent); }
.reply-badge.none { color: var(--text-faint); background: var(--surface-3); border-color: var(--line-2); }

.notice {
  display: flex; gap: .65rem; align-items: flex-start; padding: .7rem .9rem; border-radius: var(--r-md);
  background: var(--warn-bg); border: 1px solid color-mix(in srgb, var(--warn) 30%, transparent); color: var(--text); font-size: var(--fs-small);
}
.notice::before {
  content: ""; width: 1.05rem; height: 1.05rem; margin-top: .1rem; flex: none; background: var(--warn);
  -webkit-mask: var(--m-alert) center / contain no-repeat; mask: var(--m-alert) center / contain no-repeat;
}
.notice[hidden] { display: none; }
.notice-error { background: var(--err-bg); border-color: color-mix(in srgb, var(--err) 30%, transparent); }
.notice-error::before { background: var(--err); }

/* ---- 06 Disclosure (details) ---------------------------------------------- */

details > summary {
  display: flex; align-items: center; gap: .6rem; cursor: pointer; list-style: none; user-select: none;
  font: 600 var(--fs-small)/1.3 var(--font-ui); color: var(--text-muted);
}
details > summary::-webkit-details-marker { display: none; }
details > summary::after {
  content: ""; margin-left: auto; width: 1.05rem; height: 1.05rem; flex: none; background: var(--gold-ink);
  -webkit-mask: var(--m-chevron) center / contain no-repeat; mask: var(--m-chevron) center / contain no-repeat;
  transition: transform var(--t-base) var(--ease);
}
details[open] > summary::after { transform: rotate(180deg); }
details > summary:hover { color: var(--text-strong); }

/* ---- 07 Estrutura, topo e KPIs -------------------------------------------- */

.app { display: flex; flex-direction: column; }
.ui-ready .app { height: 100dvh; overflow: hidden; }
html:not(.ui-ready) .lead-list { max-height: 60vh; } html:not(.ui-ready) .history { max-height: 60vh; } /* sem JS: listas rolam dentro dos blocos */

.topbar {
  flex: none; display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: var(--sp-5);
  height: var(--topbar-h); padding: 0 clamp(.75rem, 2vw, 1.5rem);
  background: var(--header); -webkit-backdrop-filter: blur(14px) saturate(140%); backdrop-filter: blur(14px) saturate(140%);
  border-bottom: 1px solid var(--hair); z-index: 20;
}
.brand { display: inline-flex; align-items: center; gap: .8rem; text-decoration: none; color: inherit; }
.brand-mark { width: 2.25rem; height: 2.25rem; stroke: none; fill: none; filter: drop-shadow(0 0 14px var(--gold-glow)); }
.brand-text { display: grid; line-height: 1.1; }
.brand-name { font: 600 .84375rem/1 var(--font-ui); letter-spacing: .34em; text-transform: uppercase; color: var(--text-strong); }
.brand-sub { margin-top: .32rem; font: 500 .625rem/1 var(--font-ui); letter-spacing: .24em; text-transform: uppercase; color: var(--gold-ink); }

.status-strip { display: flex; align-items: center; justify-content: center; gap: .5rem; min-width: 0; flex-wrap: nowrap; overflow: hidden; }
.topbar-actions { display: flex; align-items: center; gap: .5rem; }
.topbar-actions .btn-label { display: inline; }

.shell { flex: 1; min-height: 0; display: flex; flex-direction: column; gap: var(--sp-4); padding: var(--sp-4) clamp(.75rem, 2vw, 1.5rem) var(--sp-4); }

/* faixa de bloqueios: curta, sempre visível (exigência do docs/21) */
.blocker-summary {
  flex: none; display: flex; align-items: center; gap: .7rem; min-height: 2.5rem; padding: .35rem .5rem .35rem 1rem; border-radius: var(--r-pill);
  font: 600 var(--fs-small)/1.3 var(--font-ui); color: var(--text); background: var(--ok-bg); border: 1px solid color-mix(in srgb, var(--ok) 28%, transparent);
}
.blocker-summary[data-tone="warn"] { background: var(--warn-bg); border-color: color-mix(in srgb, var(--warn) 32%, transparent); }
.blocker-summary::before {
  content: ""; width: 1.05rem; height: 1.05rem; flex: none; background: var(--ok);
  -webkit-mask: var(--m-check) center / contain no-repeat; mask: var(--m-check) center / contain no-repeat;
}
.blocker-summary[data-tone="warn"]::before { background: var(--warn); -webkit-mask-image: var(--m-alert); mask-image: var(--m-alert); }
.blocker-summary-text { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* cartão-base */
.panel, .kpis, .queue, .chat, .ops {
  background: var(--card-grad), var(--surface); border: 1px solid var(--hair); border-radius: var(--r-xl); box-shadow: var(--shadow-card);
}
.panel { padding: var(--sp-5); }

.kpis { flex: none; padding: .85rem 1.25rem .8rem; position: relative; }
.kpis::before { /* filete dourado no topo, como o anel do cartão do site */
  content: ""; position: absolute; left: 1.25rem; right: 1.25rem; top: -1px; height: 1px; background: linear-gradient(90deg, transparent, var(--gold-ink), transparent); opacity: .55;
}
#daily-details > summary { padding-bottom: .1rem; }
#daily-title { font: 600 var(--fs-eyebrow)/1.2 var(--font-ui); letter-spacing: .26em; text-transform: uppercase; color: var(--gold-ink); }
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(9.5rem, 1fr)); gap: var(--sp-3); }
.daily-cards { grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 0; margin-top: .7rem; }
.daily-cards .card { display: flex; flex-direction: column; gap: .15rem; padding: .1rem 1.1rem; border-left: 1px solid var(--hair); }
.daily-cards .card:first-child { border-left: 0; padding-left: 0; }
.daily-cards .card strong { font: 600 .6875rem/1.2 var(--font-ui); letter-spacing: .14em; text-transform: uppercase; color: var(--text-muted-2); }
.daily-cards .card span {
  font: 700 var(--fs-kpi)/1.05 var(--font-display); letter-spacing: -.01em; font-variant-numeric: lining-nums tabular-nums;
  color: var(--gold-ink-2);
  background: linear-gradient(180deg, light-dark(#b8902e, #f6e3b4), light-dark(#8a6a1c, #d4af5e));
  -webkit-background-clip: text; background-clip: text; -webkit-text-fill-color: transparent;
}
.kpi-foot { display: flex; align-items: center; justify-content: space-between; gap: var(--sp-4); margin-top: .7rem; padding-top: .65rem; border-top: 1px solid var(--hair); flex-wrap: wrap; }
@media (min-width: 900px) { .kpis { padding-block: .7rem .8rem; } }
/* só em telas largas o rodapé sobe para a linha do título (economiza ~40 px de altura) */
@media (min-width: 1280px) {
  .kpi-foot { position: absolute; top: .55rem; left: 13.5rem; right: 3.1rem; margin: 0; padding: 0; border: 0; flex-wrap: nowrap; }
  .kpi-foot #daily-scope { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
  .daily-cards { margin-top: .85rem; }
}
.kpi-foot #daily-scope { font-size: var(--fs-caption); }
.sound-control { display: flex; align-items: center; gap: .75rem; flex-wrap: wrap; }
#sound-toggle, #sound-disable { min-height: 2.1rem; padding: 0 .95rem; font-size: .75rem; }
#sound-status { font-size: var(--fs-caption); color: var(--text-faint); }

.workspace { flex: 1; min-height: 0; display: grid; grid-template-columns: var(--queue-w) minmax(0, 1fr); gap: var(--sp-4); }

/* ---- 08 Fila de conversas ------------------------------------------------- */

.queue { display: flex; flex-direction: column; min-height: 0; overflow: hidden; }
.queue-head { flex: none; padding: var(--sp-5) var(--sp-5) var(--sp-3); display: grid; gap: var(--sp-3); }
.queue-title { display: flex; align-items: baseline; justify-content: space-between; gap: var(--sp-3); }
.queue-meta { display: flex; align-items: center; justify-content: space-between; gap: var(--sp-3); flex-wrap: wrap; margin-bottom: .6rem; }
#conversation-search-status { font-size: var(--fs-caption); color: var(--text-faint); min-height: 1.1em; }
.conversation-limits { font-size: var(--fs-caption); }
.conversation-limits > summary { font-size: var(--fs-caption); font-weight: 500; color: var(--text-faint); }
.conversation-limits > summary::after { margin-left: .3rem; }
.conversation-limits p { margin-top: .4rem; color: var(--text-faint); font-size: var(--fs-caption); flex-basis: 100%; }
.conversation-limits[open] { flex-basis: 100%; }
.queue-foot { flex: none; padding: var(--sp-3) var(--sp-5) var(--sp-4); border-top: 1px solid var(--hair); }
.queue-foot #more-leads { width: 100%; }

.lead-list { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; scrollbar-gutter: stable; padding: 0 var(--sp-2) var(--sp-2) var(--sp-3); }
.lead-list li + li { margin-top: 2px; }
.lead-list button {
  position: relative; width: 100%; text-align: left; cursor: pointer; border: 1px solid transparent; border-radius: var(--r-lg);
  padding: .7rem .9rem .7rem .75rem; background: transparent; color: var(--text);
  display: grid; grid-template-columns: 2.75rem minmax(0, 1fr); column-gap: .8rem; row-gap: .12rem; align-items: start;
  transition: background-color var(--t-base) var(--ease), border-color var(--t-base) var(--ease);
}
.lead-list button::before { /* avatar: iniciais vindas de data-initials */
  content: attr(data-initials); grid-column: 1; grid-row: 1 / span 4; width: 2.75rem; height: 2.75rem; display: grid; place-items: center;
  border-radius: 50%; font: 600 1.05rem/1 var(--font-display); color: var(--gold-ink-2); letter-spacing: .02em;
  background: radial-gradient(circle at 30% 25%, var(--gold-soft), var(--gold-chip)); border: 1px solid var(--gold-chip-bd);
  transition: background var(--t-base) var(--ease), color var(--t-base) var(--ease);
}
.lead-list button > * { grid-column: 2; min-width: 0; }
.lead-list button > strong { font: 600 .9375rem/1.3 var(--font-ui); color: var(--text-strong); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; padding-right: 1rem; }
.lead-preview-meta { font-size: var(--fs-caption); color: var(--text-faint); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lead-preview-message {
  font-size: var(--fs-small); line-height: 1.45; color: var(--text-muted); overflow-wrap: anywhere;
  display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 1; line-clamp: 1; overflow: hidden; margin-top: .05rem;
}
.lead-list .reply-badge { margin-top: .3rem; }
.lead-list button:hover { background: var(--surface-2); border-color: var(--line-2); }
.lead-list button[aria-current="true"] { background: linear-gradient(90deg, var(--gold-soft), transparent 85%), var(--surface-2); border-color: var(--gold-line); }
.lead-list button[aria-current="true"]::before { background: var(--gold-grad); color: var(--on-gold); border-color: transparent; box-shadow: 0 8px 20px -8px var(--gold-glow); }
.lead-list button[aria-current="true"]::after { /* barra de seleção */
  content: ""; position: absolute; left: -1px; top: 18%; bottom: 18%; width: 3px; border-radius: 0 3px 3px 0; background: var(--gold-grad);
}
.lead-list button[data-priority="pending_reply"] > strong::after { /* ponto âmbar: "precisa de você" */
  content: ""; position: absolute; right: .95rem; top: .95rem; width: .5rem; height: .5rem; border-radius: 50%; background: var(--warn); box-shadow: 0 0 0 4px var(--warn-bg);
}
.lead-list button[data-state="closed"], .lead-list button[data-state="suppressed"] { opacity: .72; }

/* ---- 09 Conversa ---------------------------------------------------------- */

.chat { display: flex; flex-direction: column; min-height: 0; min-width: 0; overflow: hidden; }
.chat-head, .conversation-header {
  flex: none; order: 0; display: grid; gap: .7rem; padding: var(--sp-4) var(--sp-5); border-bottom: 1px solid var(--hair);
  background: linear-gradient(180deg, var(--surface-2), transparent);
}
.chat-head { display: flex; flex-wrap: wrap; align-items: center; gap: .65rem 1rem; }
.chat-head-top { display: flex; align-items: center; gap: var(--sp-3); min-width: 0; flex: 1 1 17rem; }
.chat-head > #lead-actions { display: contents; }
.chat-id { display: grid; grid-template-columns: auto minmax(0, 1fr); column-gap: .9rem; align-items: center; min-width: 0; flex: 1; }
.avatar {
  grid-row: 1 / span 2; width: 3rem; height: 3rem; display: grid; place-items: center; border-radius: 50%; flex: none;
  font: 600 1.15rem/1 var(--font-display); color: var(--on-gold); background: var(--gold-grad); box-shadow: 0 8px 20px -8px var(--gold-glow);
}
#history-title {
  min-width: 0; font: 600 var(--fs-h2)/1.2 var(--font-display); color: var(--text-strong);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; letter-spacing: -.005em;
}
.avatar:empty { background: var(--gold-chip); box-shadow: none; border: 1px solid var(--gold-chip-bd); }
.chat-sub { min-width: 0; font-size: var(--fs-caption); color: var(--text-muted-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

#lead-actions button { min-height: 2.25rem; padding: 0 1rem; font-size: .78125rem; }
.lead-action-hint { flex: 1 1 100%; font-size: var(--fs-caption); color: var(--text-faint); }
.lead-action-feedback { flex: 1 1 100%; margin: 0; min-height: 0; font-size: var(--fs-small); color: var(--text-muted); }
.lead-action-feedback:not(:empty) {
  padding: .55rem .8rem; border-radius: var(--r-md); background: var(--gold-chip); border: 1px solid var(--gold-chip-bd); color: var(--text);
}

#history-truncation { order: 1; margin: var(--sp-3) var(--sp-5) 0; }
#older-history { order: 2; align-self: center; margin: var(--sp-3) 0 0; min-height: 2.1rem; font-size: .75rem; }
#older-history[hidden] { display: none; }

.history {
  order: 3; flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; display: flex; flex-direction: column; gap: .55rem;
  padding: var(--sp-5) clamp(1rem, 3vw, 2rem); background: var(--bg-2);
  background-image: radial-gradient(light-dark(rgba(30, 24, 14, .06), rgba(255, 255, 255, .035)) 1px, transparent 1.4px); background-size: 22px 22px;
  border-top: 1px solid var(--hair);
}
.history li { max-width: min(78%, 42rem); overflow-wrap: anywhere; }
.history li.inbound { align-self: flex-start; }
.history li.outbound, .history li.manual { align-self: flex-end; }
.history li.note { align-self: center; max-width: min(92%, 36rem); }
.history li.day-separator {
  align-self: stretch; max-width: none; display: flex; align-items: center; gap: 1rem; margin: .9rem 0 .5rem;
  font: 600 .6875rem/1 var(--font-ui); letter-spacing: .16em; text-transform: uppercase; color: var(--text-faint); text-align: center; justify-content: center;
}
.history li.day-separator::before, .history li.day-separator::after { content: ""; flex: 1; height: 1px; background: linear-gradient(90deg, transparent, var(--gold-line)); }
.history li.day-separator::after { transform: scaleX(-1); }

.bubble {
  position: relative; padding: .65rem .9rem .5rem; border-radius: 1.15rem; font-size: var(--fs-message); line-height: 1.55; color: var(--text);
  background: var(--surface-2); border: 1px solid var(--line); white-space: pre-wrap; box-shadow: 0 10px 24px -18px rgba(0, 0, 0, .55);
}
.history-message.is-new .bubble { animation: rise var(--t-base) var(--ease) both; } /* ui-shell marca só as mensagens recém-chegadas */
.bubble p { margin: 0; white-space: pre-wrap; }
.bubble.inbound { border-bottom-left-radius: .35rem; }
.bubble.outbound {
  border-bottom-right-radius: .35rem; border-color: var(--gold-chip-bd); color: var(--text-strong);
  background: linear-gradient(180deg, light-dark(rgba(212, 175, 94, .20), rgba(212, 175, 94, .17)), light-dark(rgba(212, 175, 94, .11), rgba(212, 175, 94, .075))), var(--surface);
}
.bubble.manual { border-bottom-right-radius: .35rem; border-color: var(--gold-ink); background: var(--surface-3); color: var(--text-strong); box-shadow: 0 0 0 1px var(--gold-line), 0 10px 24px -18px rgba(0, 0, 0, .55); }
.bubble.note { border-style: dashed; border-color: var(--gold-chip-bd); background: transparent; box-shadow: none; text-align: center; font-family: var(--font-display); font-style: italic; font-size: .9375rem; color: var(--text-muted); }

.message-author {
  display: flex; align-items: center; gap: .4rem; margin-bottom: .25rem; font: 700 .65625rem/1.2 var(--font-ui); letter-spacing: .1em; text-transform: uppercase; color: var(--text-faint);
}
.bubble.outbound .message-author { color: var(--gold-ink); }
.bubble.manual .message-author { color: var(--gold-ink-2); }
.message-author::before { content: ""; width: .85rem; height: .85rem; flex: none; background: currentColor; -webkit-mask: var(--m-hand) center / contain no-repeat; mask: var(--m-hand) center / contain no-repeat; }
.bubble.outbound .message-author::before { -webkit-mask-image: var(--m-bot); mask-image: var(--m-bot); }
.bubble.note .message-author { justify-content: center; }
.bubble.note .message-author::before { display: none; }

.message-meta { display: flex; align-items: center; justify-content: flex-end; gap: .35rem; margin-top: .3rem; font: 500 .6875rem/1.2 var(--font-ui); color: var(--text-faint); }
li[data-status] .message-meta::before { /* tique de situação: ✓ enviada · ✓✓ entregue · ✓✓ azul lida */
  content: ""; width: .95rem; height: .95rem; background: var(--text-faint); -webkit-mask: var(--m-check) center / contain no-repeat; mask: var(--m-check) center / contain no-repeat; order: 2;
}
li[data-status="delivered"] .message-meta::before, li[data-status="read"] .message-meta::before { -webkit-mask-image: var(--m-checks); mask-image: var(--m-checks); }
li[data-status="read"] .message-meta::before { background: var(--info); }
li[data-status="failed"] .message-meta, li[data-status="uncertain"] .message-meta { color: var(--err); }
li[data-status="failed"] .message-meta::before, li[data-status="uncertain"] .message-meta::before { background: var(--err); -webkit-mask-image: var(--m-alert); mask-image: var(--m-alert); }
li[data-status="received"] .message-meta::before, li[data-status="historical"] .message-meta::before { display: none; }

.media { display: block; max-width: min(100%, 20rem); max-height: 20rem; margin-top: .5rem; border-radius: var(--r-md); border: 1px solid var(--line); }
audio.media { width: min(100%, 18rem); height: 2.4rem; border-radius: var(--r-pill); border: 0; color-scheme: dark; }
:root[data-theme="light"] audio.media { color-scheme: light; }

.event-details { order: 4; flex: none; padding: .75rem var(--sp-5); border-top: 1px solid var(--hair); background: var(--surface); }
.event-details > summary { font-size: var(--fs-caption); font-weight: 500; color: var(--text-faint); }
.events { margin: .7rem 0 .2rem .35rem; padding-left: 1.1rem; border-left: 1px solid var(--gold-line); display: grid; gap: .5rem; max-height: 9rem; overflow: auto; }
.events li { position: relative; font-size: var(--fs-caption); color: var(--text-muted-2); }
.events li::before { content: ""; position: absolute; left: -1.43rem; top: .4em; width: .45rem; height: .45rem; border-radius: 50%; background: var(--gold-ink); box-shadow: 0 0 0 3px var(--surface); }

.chat-empty { display: none; flex: 1; place-content: center; justify-items: center; gap: .8rem; padding: var(--sp-8); text-align: center; color: var(--text-muted-2); }
.chat-empty .brand-mark { width: 4rem; height: 4rem; opacity: .75; }
.chat-empty p { font: italic 500 1.25rem/1.3 var(--font-display); color: var(--text-muted); max-width: 22rem; }

/* Estados vazios e de carregamento 100% em CSS (:empty) — não exigem JS nem innerHTML. */
.history:empty { display: grid; place-content: center; justify-items: center; gap: .6rem; text-align: center; padding: var(--sp-8); }
.history:empty::before { content: "Selecione uma conversa"; font: italic 500 1.5rem/1.3 var(--font-display); color: var(--text-muted); }
.history:empty::after { content: "As mensagens aparecem aqui assim que você escolher alguém na fila."; max-width: 22rem; font-size: var(--fs-small); color: var(--text-faint); }
.lead-list:empty { display: grid; place-content: center; text-align: center; padding: var(--sp-8) var(--sp-4); }
.lead-list:empty::before { content: "Nenhuma conversa por aqui"; font: italic 500 1.25rem/1.3 var(--font-display); color: var(--text-muted); }
.lead-list:empty::after { content: "Ajuste a busca ou o filtro da fila."; margin-top: .4rem; font-size: var(--fs-small); color: var(--text-faint); }
#status-cards:empty { min-height: 8rem; border-radius: var(--r-md); background: linear-gradient(90deg, var(--surface-3) 0%, var(--surface-2) 50%, var(--surface-3) 100%); background-size: 220% 100%; animation: shimmer 1.6s linear infinite; }
.card.is-loading span { color: transparent; -webkit-text-fill-color: transparent; background: linear-gradient(90deg, var(--surface-3) 0%, var(--surface-2) 50%, var(--surface-3) 100%); background-size: 220% 100%; animation: shimmer 1.6s linear infinite; border-radius: var(--r-sm); width: 4.5rem; }

/* ---- 10 Operação (gaveta) ------------------------------------------------- */

.ops { padding: var(--sp-5); border-color: var(--gold-line); margin: 0 clamp(.75rem, 2vw, 1.5rem) var(--sp-4); } /* sem JS: bloco no fim da página */
.scrim, .ops-close, #ops-toggle, #theme-toggle, .tabbar, .chat-back { display: none; }
.ui-ready .ops {
  position: fixed; z-index: 40; top: calc(var(--topbar-h) + .5rem); right: .75rem; bottom: .75rem; width: var(--ops-w); margin: 0; overflow-y: auto; overscroll-behavior: contain;
  box-shadow: var(--shadow-pop);
  transform: translateX(calc(100% + 1.5rem)); visibility: hidden;
  transition: transform var(--t-slow) var(--ease), visibility 0s linear var(--t-slow);
}
.ui-ready .app[data-ops="open"] .ops { transform: none; visibility: visible; transition-delay: 0s; }
.ui-ready .scrim { display: block; position: fixed; inset: var(--topbar-h) 0 0 0; z-index: 30; background: var(--scrim); opacity: 0; pointer-events: none; transition: opacity var(--t-slow) var(--ease); -webkit-backdrop-filter: blur(2px); backdrop-filter: blur(2px); }
.ui-ready .app[data-ops="open"] .scrim { opacity: 1; pointer-events: auto; }
.ui-ready .ops-close { display: inline-flex; }
.ui-ready #ops-toggle, .ui-ready #theme-toggle { display: inline-flex; }
.ops-head { display: flex; align-items: flex-start; justify-content: space-between; gap: var(--sp-3); margin-bottom: var(--sp-5); }
.ops-section { padding-block: var(--sp-5); border-top: 1px solid var(--hair); }
.ops-section:first-of-type { border-top: 0; padding-top: 0; }
.ops-section > details > summary { padding-bottom: .1rem; }
.ops-section > details > summary .h3 { flex: none; }
.controls-content { margin-top: var(--sp-4); }
#operation-guidance, #action-result { font-size: var(--fs-small); color: var(--text-muted); min-height: 1.2em; margin-top: var(--sp-3); }
#operation-guidance:empty, #action-result:empty { display: none; }
#action-result:not(:empty) { padding: .55rem .8rem; border-radius: var(--r-md); background: var(--gold-chip); border: 1px solid var(--gold-chip-bd); }
.btn-row { display: flex; flex-wrap: wrap; gap: .5rem; margin-top: var(--sp-3); }
.btn-row > button { flex: 1 1 auto; }
#global-pause { width: 100%; }
#qr-container { margin-top: var(--sp-4); }
#qr-container:empty { display: none; }
#qr-container p { padding: .7rem .9rem; border-radius: var(--r-md); background: var(--surface-3); border: 1px dashed var(--gold-chip-bd); color: var(--text-muted); font-size: var(--fs-small); }
#qr-container img { width: 14rem; height: 14rem; max-width: 100%; margin-inline: auto; padding: .9rem; border-radius: var(--r-lg); background: #fff; border: 0; box-shadow: 0 0 0 1px var(--gold-chip-bd), 0 20px 50px -24px var(--gold-glow); } /* QR sempre claro: nunca tingir nem inverter */

#status-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: .5rem; margin-top: var(--sp-4); }
#status-cards .card, .ops .cards .card { display: flex; flex-direction: column; gap: .2rem; padding: .7rem .8rem; border-radius: var(--r-md); background: var(--surface-3); border: 1px solid var(--line-2); min-width: 0; }
#status-cards .card strong { display: flex; align-items: center; gap: .45rem; font: 600 .625rem/1.2 var(--font-ui); letter-spacing: .12em; text-transform: uppercase; color: var(--text-muted-2); }
#status-cards .card[data-tone] strong::before { content: ""; width: .45rem; height: .45rem; border-radius: 50%; background: var(--text-faint); flex: none; }
#status-cards .card[data-tone="ok"] strong::before { background: var(--ok); }
#status-cards .card[data-tone="warn"] strong::before { background: var(--warn); }
#status-cards .card[data-tone="bad"] strong::before { background: var(--err); }
#status-cards .card span { font-size: var(--fs-small); color: var(--text-strong); overflow-wrap: anywhere; line-height: 1.35; }
.blockers { display: grid; gap: .5rem; margin-top: var(--sp-3); }
.blockers li { position: relative; padding: .6rem .8rem .6rem 2.2rem; border-radius: var(--r-md); background: var(--warn-bg); font-size: var(--fs-small); color: var(--text); }
.blockers li::before { content: ""; position: absolute; left: .8rem; top: .75rem; width: 1rem; height: 1rem; background: var(--warn); -webkit-mask: var(--m-alert) center / contain no-repeat; mask: var(--m-alert) center / contain no-repeat; }
.pending-note p { font-size: var(--fs-small); color: var(--text-muted-2); margin-top: .5rem; }

/* ---- 11 Barra inferior (mobile) ------------------------------------------- */


/* ---- 12 Login ------------------------------------------------------------- */

.login { min-height: 100dvh; display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, .85fr); }
.login-hero { position: relative; overflow: hidden; display: flex; flex-direction: column; justify-content: space-between; gap: var(--sp-10); padding: clamp(1.5rem, 4vw, 3.5rem); }
.login-hero::before { /* feixe de luz dourado vindo do alto */
  content: ""; position: absolute; inset: -20% -10% auto -10%; height: 70%; pointer-events: none;
  background: radial-gradient(50% 60% at 30% 0%, light-dark(rgba(168, 124, 40, .16), rgba(212, 175, 94, .20)), transparent 70%);
}
.hero-geometry {
  position: absolute; right: -22%; bottom: -34%; width: min(46rem, 80%); aspect-ratio: 1; opacity: .42; pointer-events: none; stroke: var(--gold-ink); fill: none; stroke-width: .6;
  -webkit-mask-image: radial-gradient(circle at 60% 40%, #000 12%, transparent 66%); mask-image: radial-gradient(circle at 60% 40%, #000 12%, transparent 66%);
  animation: spin-slow 240s linear infinite;
}
.login-hero > :not(.hero-geometry) { position: relative; }
.hero-copy { display: grid; gap: var(--sp-5); max-width: 36rem; }
.hero-copy .lead { font-size: var(--fs-lead); line-height: 1.65; color: var(--text-muted); max-width: 30rem; }
.hero-points { display: flex; flex-wrap: wrap; gap: .6rem 1.5rem; }
.hero-points li { display: inline-flex; align-items: center; gap: .55rem; font: 500 var(--fs-small)/1 var(--font-ui); color: var(--text-muted-2); }
.hero-points .icon { color: var(--gold-ink); }
.login-main { display: grid; place-items: center; padding: clamp(1.25rem, 3vw, 3rem); }
.login-card {
  width: min(27rem, 100%); padding: clamp(1.5rem, 3vw, 2.25rem); border-radius: var(--r-xl); background: var(--card-grad), var(--surface);
  border: 1px solid var(--hair); box-shadow: var(--shadow-pop); display: grid; gap: var(--sp-5); position: relative;
}
.login-card::before { content: ""; position: absolute; left: 2rem; right: 2rem; top: -1px; height: 1px; background: linear-gradient(90deg, transparent, var(--gold-ink), transparent); }
.login-card .brand-mark { width: 3rem; height: 3rem; }
.login-card form { display: grid; gap: var(--sp-4); }
.login-card .btn-primary { min-height: 3rem; font-size: .9375rem; }
#login-error { min-height: 1.4em; font-size: var(--fs-small); color: var(--err); }
#login-error:empty { display: none; }
.token-field { position: relative; }
.token-field input:not([type="checkbox"]):not([type="radio"]) { padding-right: 3rem; }
.token-field .reveal { position: absolute; right: .35rem; top: 50%; transform: translateY(-50%); width: 2.2rem; height: 2.2rem; border: 0; border-radius: 50%; background: transparent; color: var(--text-muted-2); cursor: pointer; display: grid; place-items: center; }
.token-field .reveal:hover { color: var(--gold-ink-2); background: var(--gold-chip); }
.login-foot { display: flex; align-items: center; gap: .5rem; justify-content: center; font-size: var(--fs-caption); color: var(--text-faint); }

/* ---- 13 Guia de estilo (páginas de apoio do protótipo) --------------------- */

.doc { max-width: 80rem; margin: 0 auto; padding: clamp(1rem, 3vw, 2.5rem); display: grid; gap: var(--sp-10); }
.doc-top { display: flex; align-items: center; justify-content: space-between; gap: var(--sp-4); flex-wrap: wrap; }
.doc section { display: grid; gap: var(--sp-5); }
.doc-title { display: grid; gap: .5rem; }
.swatches { display: grid; grid-template-columns: repeat(auto-fill, minmax(11rem, 1fr)); gap: var(--sp-3); }
.swatch { border-radius: var(--r-lg); border: 1px solid var(--line); overflow: hidden; background: var(--surface); }
.swatch i { display: block; height: 3.25rem; }
.swatch div { padding: .6rem .75rem; display: grid; gap: .1rem; }
.swatch b { font: 600 var(--fs-small)/1.2 var(--font-ui); color: var(--text-strong); }
.swatch code, .doc code { font: 500 .75rem/1.3 ui-monospace, "Cascadia Code", Consolas, monospace; color: var(--text-muted-2); }
.sw-bg { background: var(--bg); } .sw-bg2 { background: var(--bg-2); } .sw-surface { background: var(--surface); } .sw-surface2 { background: var(--surface-2); }
.sw-surface3 { background: var(--surface-3); } .sw-gold { background: var(--gold-grad); } .sw-goldink { background: var(--gold-ink); } .sw-goldink2 { background: var(--gold-ink-2); }
.sw-ok { background: var(--ok); } .sw-warn { background: var(--warn); } .sw-err { background: var(--err); } .sw-info { background: var(--info); }
.sw-text { background: var(--text); } .sw-strong { background: var(--text-strong); } .sw-muted { background: var(--text-muted); } .sw-faint { background: var(--text-faint); }
.type-row { display: grid; grid-template-columns: 9rem 1fr; gap: var(--sp-5); align-items: baseline; padding: var(--sp-4) 0; border-top: 1px solid var(--hair); }
.type-row > span:first-child { font-size: var(--fs-caption); color: var(--text-faint); }
.demo-row { display: flex; flex-wrap: wrap; gap: var(--sp-3); align-items: center; }
.demo-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(18rem, 1fr)); gap: var(--sp-4); }
.demo-box { padding: var(--sp-5); border-radius: var(--r-xl); border: 1px solid var(--hair); background: var(--card-grad), var(--surface); display: grid; gap: var(--sp-4); align-content: start; }
.demo-thread { display: flex; flex-direction: column; gap: .55rem; padding: var(--sp-4); border-radius: var(--r-lg); background: var(--bg-2); }
.demo-thread li { max-width: 88%; } .demo-thread li.inbound { align-self: flex-start; } .demo-thread li.outbound, .demo-thread li.manual { align-self: flex-end; } .demo-thread li.note { align-self: center; }
.skeleton { border-radius: var(--r-sm); background: linear-gradient(90deg, var(--surface-3) 0%, var(--surface-2) 50%, var(--surface-3) 100%); background-size: 220% 100%; animation: shimmer 1.6s linear infinite; }
.sk-line { height: .8rem; } .sk-title { height: 1.1rem; width: 55%; } .sk-avatar { width: 2.75rem; height: 2.75rem; border-radius: 50%; }
.sk-row { display: grid; grid-template-columns: 2.75rem 1fr; gap: .8rem; align-items: center; }
.sk-col { display: grid; gap: .5rem; }
.w-80 { width: 80%; } .w-60 { width: 60%; } .w-40 { width: 40%; }
.guide-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); margin-top: 0; }
.guide-lead { padding: 0; } .guide-lead li + li { margin-top: 2px; }
.empty-demo { place-items: center; text-align: center; padding-block: var(--sp-8); }
.empty-demo .brand-mark { width: 3.5rem; height: 3.5rem; opacity: .8; }
.demo-thread-wrap { border-radius: var(--r-xl); border: 1px solid var(--hair); max-height: none; overflow: visible; }
.demo-thread-wrap li { max-width: min(78%, 36rem); }
.demo-thread-wrap li.day-separator { max-width: none; }
.kpi-sample { font-size: var(--fs-kpi); font-weight: 700; color: var(--gold-ink-2); }
.demo-segmented { max-width: 26rem; }
.icon-grid .icon { color: var(--gold-ink); }
.doc-body { overflow-y: auto; }
.login-lead { margin-top: .4rem; }
.demo-hint { position: fixed; z-index: 5; left: 50%; bottom: .75rem; transform: translateX(-50%); padding: .4rem .9rem; border-radius: var(--r-pill); background: var(--surface-3); border: 1px solid var(--line-2); font-size: var(--fs-caption); color: var(--text-muted-2); white-space: nowrap; }
.demo-hint b { color: var(--gold-ink-2); }
.hub { display: grid; gap: var(--sp-4); grid-template-columns: repeat(auto-fit, minmax(16rem, 1fr)); }
.queue-filter { display: grid; }
.gold-stop-a { stop-color: var(--mark-1); } .gold-stop-b { stop-color: var(--mark-2); }
.hub a { text-decoration: none; color: inherit; transition: transform var(--t-base) var(--ease), border-color var(--t-base) var(--ease); }
.hub a:hover { transform: translateY(-3px); border-color: var(--gold-line); }

/* ---- 14 Movimento, responsivo, acessibilidade ------------------------------ */

@keyframes rise { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }
@keyframes pulse-ring { 0% { opacity: .7; transform: scale(.6); } 80%, 100% { opacity: 0; transform: scale(1.7); } }
@keyframes blink { 0%, 100% { opacity: 1; } 50% { opacity: .35; } }
@keyframes shimmer { to { background-position: -220% 0; } }
@keyframes spin-slow { to { transform: rotate(360deg); } }
@keyframes flash-new { 0% { background-color: var(--gold-glow); } 100% { background-color: transparent; } }

/* Coreografia de entrada: SOMENTE enquanto <html> tem .is-booting (theme-init.js liga; ui-shell desliga após ~1,6 s).
   panel.js recria/move nós a cada polling (replaceChildren / append): animar fora do boot reiniciaria a animação a cada 5 s. */
.is-booting .topbar { animation: rise var(--t-slow) var(--ease) both; }
.is-booting .blocker-summary { animation: rise var(--t-slow) var(--ease) 60ms both; }
.is-booting .kpis { animation: rise var(--t-slow) var(--ease) 100ms both; }
.is-booting .daily-cards .card { animation: rise var(--t-slow) var(--ease) both; }
.is-booting .daily-cards .card:nth-child(1) { animation-delay: 160ms; } .is-booting .daily-cards .card:nth-child(2) { animation-delay: 210ms; }
.is-booting .daily-cards .card:nth-child(3) { animation-delay: 260ms; } .is-booting .daily-cards .card:nth-child(4) { animation-delay: 310ms; } .is-booting .daily-cards .card:nth-child(5) { animation-delay: 360ms; }
.is-booting .queue { animation: rise var(--t-slow) var(--ease) 180ms both; } .is-booting .chat { animation: rise var(--t-slow) var(--ease) 260ms both; }
.is-booting .lead-list li { animation: rise var(--t-slow) var(--ease) both; }
.is-booting .lead-list li:nth-child(1) { animation-delay: 300ms; } .is-booting .lead-list li:nth-child(2) { animation-delay: 340ms; } .is-booting .lead-list li:nth-child(3) { animation-delay: 380ms; }
.is-booting .lead-list li:nth-child(4) { animation-delay: 420ms; } .is-booting .lead-list li:nth-child(5) { animation-delay: 460ms; } .is-booting .lead-list li:nth-child(n+6) { animation-delay: 500ms; }
.is-booting .login-hero .eyebrow { animation: rise 700ms var(--ease) 80ms both; } .is-booting .login-hero .display { animation: rise 800ms var(--ease) 180ms both; }
.is-booting .login-hero .lead { animation: rise 800ms var(--ease) 300ms both; } .is-booting .login-hero .hero-points { animation: rise 800ms var(--ease) 420ms both; }
.is-booting .login-card { animation: rise 800ms var(--ease) 220ms both; }
/* nova conversa na fila (ui-shell adiciona .is-new após o boot) */
.lead-list li.is-new button { animation: flash-new 1.6s var(--ease) both; }

/* tablet e notebook estreito */
@media (max-width: 1180px) {
  .status-strip .chip:nth-child(n+3) { display: none; }
  .daily-cards .card span { font-size: 2rem; }
}
@media (max-height: 760px) and (min-width: 900px) {
  .kpis { padding-block: .55rem; } .daily-cards .card span { font-size: 1.6rem; }
  .kpi-foot { margin-top: .4rem; padding-top: .35rem; }
  #sound-status, #daily-scope { display: none; }
  .queue-head { padding: var(--sp-4) var(--sp-4) var(--sp-2); gap: var(--sp-2); }
  .queue-foot { padding: var(--sp-2) var(--sp-4) var(--sp-3); }
  .queue-meta { margin-bottom: .4rem; }
  .blocker-summary { min-height: 2rem; }
}

/* ---- mobile: layout próprio, uma tela por vez ---- */
@media (max-width: 899px) {
  :root { --topbar-h: 3.5rem; }
  .topbar { grid-template-columns: 1fr auto; gap: var(--sp-3); }
  .status-strip { display: none; }
  .topbar-actions .btn-label { display: none; }
  .topbar-actions .btn { width: 2.5rem; padding: 0; }
  .ui-ready #ops-toggle { display: none; }
  .brand-sub { display: none; }

  .ui-ready .shell { overflow-y: auto; padding: var(--sp-3) var(--sp-3) calc(var(--tabbar-h) + var(--safe-b) + var(--sp-4)); gap: var(--sp-3); }
  .workspace { display: block; flex: none; }
  .queue, .chat { min-height: 0; }
  .queue { overflow: visible; }
  .lead-list { overflow: visible; padding: 0 var(--sp-2) var(--sp-2); }
  .lead-list button { padding: .85rem .6rem; }
  .queue-head { padding: var(--sp-4) var(--sp-4) var(--sp-3); }

  .ui-ready [data-view="list"] .chat, .ui-ready [data-view="summary"] .workspace, .ui-ready [data-view="ops"] .workspace,
  .ui-ready [data-view="chat"] .queue, .ui-ready [data-view="chat"] .kpis, .ui-ready [data-view="chat"] .blocker-summary,
  .ui-ready [data-view="list"] .kpis, .ui-ready [data-view="ops"] .kpis, .ui-ready [data-view="ops"] .blocker-summary { display: none; }
  .ui-ready [data-view="summary"] .kpis { display: block; }
  .ui-ready [data-view="summary"] .blocker-summary, .ui-ready [data-view="list"] .blocker-summary { display: flex; }
  .ui-ready [data-view="summary"] .blocker-summary { display: flex; }

  .daily-cards { grid-template-columns: repeat(2, minmax(0, 1fr)); gap: var(--sp-5) 0; }
  .daily-cards .card:nth-child(odd) { border-left: 0; padding-left: 0; }
  .daily-cards .card:nth-child(5) { grid-column: 1 / -1; border-left: 0; padding-left: 0; }
  .daily-cards .card span { font-size: 2.4rem; }

  /* conversa em tela cheia */
  .ui-ready [data-view="chat"] .topbar { display: none; }
  .ui-ready [data-view="chat"] .shell { padding: 0; overflow: hidden; }
  .ui-ready [data-view="chat"] .workspace { display: block; height: 100%; }
  .ui-ready [data-view="chat"] .chat { height: 100%; border-radius: 0; border: 0; box-shadow: none; animation: none; }
  .ui-ready [data-view="chat"] .tabbar { display: none; }
  .ui-ready .chat-back { display: inline-grid; place-items: center; }
  .chat-head, .conversation-header { padding: var(--sp-3) var(--sp-3) var(--sp-3); padding-top: calc(var(--sp-3) + env(safe-area-inset-top, 0px)); }
  #history-title { font-size: 1.1875rem; }
  .chat-head > #lead-actions { display: flex; flex-wrap: wrap; gap: .5rem; flex: 1 1 100%; }
  #lead-actions .lead-action-feedback, #lead-actions .lead-action-hint { flex: 0 0 100%; white-space: normal; }
  .history { padding: var(--sp-4) var(--sp-3) calc(var(--sp-4) + var(--safe-b)); }
  .history li { max-width: 90%; }

  /* operação como aba */
  .ui-ready .ops {
    position: static; transform: none; visibility: visible; width: auto; box-shadow: var(--shadow-card); border-color: var(--hair); display: none;
    flex: 1 1 auto; min-height: 0; margin: var(--sp-3) var(--sp-3) calc(var(--tabbar-h) + var(--safe-b) + var(--sp-3));
  }
  .ui-ready [data-view="ops"] .ops { display: block; }
  .ui-ready [data-view="ops"] .shell { display: none; }
  .blocker-summary { border-radius: var(--r-lg); padding: .55rem .8rem; font-size: var(--fs-caption); min-height: 0; align-items: flex-start; }
  .blocker-summary::before { margin-top: .12rem; }
  #older-history { margin-top: var(--sp-2); min-height: 2rem; }
  .ui-ready .scrim, .ui-ready .ops-close { display: none; }

  .ui-ready .tabbar {
    position: fixed; z-index: 50; left: 0; right: 0; bottom: 0; display: grid; grid-template-columns: repeat(3, 1fr); gap: .25rem;
    padding: .4rem .75rem calc(.4rem + var(--safe-b)); background: var(--header); -webkit-backdrop-filter: blur(18px) saturate(150%); backdrop-filter: blur(18px) saturate(150%);
    border-top: 1px solid var(--hair);
  }
  .ui-ready .tabbar button {
    position: relative; display: grid; justify-items: center; gap: .2rem; padding: .45rem 0 .35rem; min-height: 3.25rem; border: 0; border-radius: var(--r-lg);
    background: transparent; color: var(--text-faint); font: 600 .6875rem/1 var(--font-ui); letter-spacing: .04em; cursor: pointer;
  }
  .ui-ready .tabbar button[aria-current="page"] { color: var(--gold-ink-2); background: var(--gold-chip); }
  .ui-ready .tabbar .badge-dot { position: absolute; top: .4rem; left: calc(50% + .6rem); width: .55rem; height: .55rem; border-radius: 50%; background: var(--warn); box-shadow: 0 0 0 2px var(--bg); }

  .login { grid-template-columns: 1fr; }
  .login-hero { padding-bottom: var(--sp-6); gap: var(--sp-6); }
  .hero-geometry { width: 120%; right: -40%; bottom: -10%; opacity: .3; }
  .eyebrow-rule { letter-spacing: .2em; }
  .login-hero { padding-top: calc(var(--sp-6) + env(safe-area-inset-top, 0px)); }
  .login-main { padding-top: 0; }
  .type-row { grid-template-columns: 1fr; gap: .4rem; }
}
@media (max-width: 899px) and (min-width: 600px) {
  .daily-cards { grid-template-columns: repeat(5, minmax(0, 1fr)); }
  .daily-cards .card:nth-child(odd) { border-left: 1px solid var(--hair); padding-left: 1.1rem; }
  .daily-cards .card:first-child { border-left: 0; padding-left: 0; }
  .daily-cards .card:nth-child(5) { grid-column: auto; }
}
@media (pointer: coarse) {
  .btn, #lead-actions button, #more-leads, #older-history { min-height: 2.75rem; }
  .segmented button { min-height: 2.5rem; }
}
@media (min-width: 1700px) {
  :root { --queue-w: 26rem; }
  .history { padding-inline: clamp(2rem, 6vw, 6rem); }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .001ms !important; animation-iteration-count: 1 !important; transition-duration: .001ms !important; scroll-behavior: auto !important; }
  .hero-geometry { animation: none; }
}
@media (forced-colors: active) {
  .btn-primary, #lead-actions button:not(.secondary), .segmented button[aria-pressed="true"] { border: 1px solid ButtonText; }
  .lead-list button[aria-current="true"] { outline: 2px solid Highlight; }
}

@media (max-height: 760px) and (min-width: 1280px) { .kpi-foot { position: static; margin-top: .4rem; padding-top: .35rem; border-top: 1px solid var(--hair); flex-wrap: wrap; } .kpi-foot #daily-scope { display: none; } }